Online Customer Service Specialist (Remote - Bali)

Join Knitto Textiles Indonesia, a leading textile manufacturer, as our Online Customer Service Specialist and become the voice of our brand! In this dynamic remote role based in Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung), you’ll play a crucial role in ensuring our customers receive the best support and experience. As part of our dedicated customer service team, you’ll handle inquiries, resolve issues, and provide exceptional service through various digital platforms. This is your chance to leverage your communication skills and make a tangible impact on our customers' satisfaction.

At Knitto Textiles Indonesia, we pride ourselves on our commitment to quality and innovation. Our remote-first culture allows you to work from anywhere in Bali, offering flexibility and work-life balance. You’ll be part of a team that values your expertise and growth, providing you with the tools and training to excel in your role. If you’re passionate about customer service and eager to contribute to a renowned textile company, we invite you to apply and be part of our journey.

In this role, you’ll use tools like Zendesk, Slack, and Google Workspace to manage customer interactions efficiently. You’ll work closely with our sales and marketing teams to ensure seamless communication and customer satisfaction. This is an exciting opportunity to grow your career in a supportive and innovative environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via email, live chat, and social media platforms.
• Provide timely and accurate responses to customer issues, ensuring high satisfaction rates.
• Use CRM systems like Zendesk to track and manage customer interactions.
• Collaborate with the sales and marketing teams to gather feedback and improve customer experiences.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and contribute to the development of customer service strategies.
• Ensure compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer service, preferably in a remote or digital environment.
• Proficient in using CRM tools like Zendesk, Salesforce, or HubSpot.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Strong problem-solving and analytical skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Familiarity with Google Workspace and other collaboration tools.
• Passionate about providing exceptional customer service and contributing to a positive customer experience.

🛠️ Keahlian

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