IT Support Associate (Datacenter & Helpdesk) - Bali, Indonesia

Join Rustan Commercial Corporation as an IT Support Associate (Datacenter & Helpdesk) in the vibrant heart of Bali! This is a unique opportunity to provide critical technical support for our store-based and head office systems while ensuring seamless IT operation. You'll be part of a dynamic team in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, where you'll troubleshoot, maintain, and optimize our IT infrastructure.

As an IT Support Associate, you'll be the first point of contact for our employees and stores, resolving technical issues promptly and efficiently. You'll work closely with our team to ensure that our systems are running smoothly, and you'll have the opportunity to develop your skills in a fast-paced, ever-evolving environment.

If you're a passionate IT professional looking to make a difference in a dynamic and supportive workplace, we invite you to apply for this exciting role.

📋 Tanggung Jawab Pekerjaan

• Provide Level 1 and 2 IT support for store-based and head office systems, including desktops, laptops, and mobile devices.
• Install, configure, and maintain hardware and software, including Windows, macOS, and Linux operating systems.
• Troubleshoot and resolve technical issues, including network problems, printer issues, and software glitches.
• Assist with the setup and maintenance of our datacenter, including servers, storage, and networking equipment.
• Monitor and maintain our IT infrastructure, ensuring high availability and performance.
• Provide training and support to employees on IT-related topics.
• Document and track IT issues and resolutions, ensuring continuous improvement.
• Work closely with the IT team to ensure seamless IT operation across all locations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 2 years of experience in IT support, with a focus on datacenter and helpdesk operations.
• Proficient in using ITIL framework and best practices.
• Familiarity with network protocols, including TCP/IP, DNS, DHCP, and VPN.
• Experience with server operating systems, including Windows Server and Linux.
• Knowledge of virtualization technologies, such as VMware or Hyper-V.
• Experience with cloud computing platforms, such as AWS or Azure.
• Strong problem-solving and communication skills, with the ability to work independently and as part of a team.

🛠️ Keahlian

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