Customer Service Live Chat Representative
Join our dynamic team at Vads Indonesia as a Customer Service Live Chat Representative! You'll be the digital face of our brand, providing exceptional support through real-time chat interactions. This role demands quick thinking, empathy, and precision as you resolve customer inquiries, address concerns, and ensure customer satisfaction. Based in Yogyakarta, you'll have the opportunity to grow within a company that values innovation and customer-centric solutions.
As a Customer Service Live Chat Representative, you'll handle up to 50 concurrent chats daily, using our proprietary CRM system and live chat tools. You'll need to demonstrate strong communication skills, problem-solving abilities, and a knack for multitasking. This is your chance to make a tangible impact on customer experiences while developing your skills in a supportive environment.
📋 Tanggung Jawab Pekerjaan
- Provide timely and accurate responses to customer inquiries via live chat.
- Resolve customer issues and complaints efficiently and professionally.
- Document all customer interactions and updates in our CRM system.
- Collaborate with the sales and support teams to ensure seamless customer service.
- Monitor chat queues and prioritize high-priority requests.
- Maintain a high customer satisfaction rating through consistent performance.
- Stay updated with company policies and procedures.
- Participate in training sessions and continuous skill development.
🎓 Kualifikasi & Syarat
- Minimum 1 year of experience in customer service or a related field.
- Proficient in using CRM systems and live chat tools.
- Excellent written and spoken English and Indonesian.
- Strong problem-solving and decision-making skills.
- Ability to work under pressure and meet targets.
- Familiarity with e-commerce or online customer service is a plus.
- Bachelor's degree in Business Administration, Communication, or related field is preferred.
- Certification in customer service or related field is a plus.
🛠️ Keahlian
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