English Customer Service Representative (Night Shift)

Are you a night owl with a passion for delivering world-class customer experiences? Concentrix, a global leader in customer engagement, is looking for a dynamic and tech-savvy English Customer Service Representative to join our expanding team in Jakarta. In this role, you'll be the first point of contact for our clients, ensuring their needs are met with the highest level of professionalism and efficiency. With a focus on night shifts, you'll have the opportunity to work in a fast-paced environment while making a significant impact on our clients' satisfaction.

Concentrix has been a trusted name in customer engagement for over 30 years, serving clients across various industries including banking, telecommunications, and healthcare. Our Jakarta office is a vibrant hub of innovation and collaboration, where you'll have access to cutting-edge tools and technologies to support your work. Join us and be part of a team that values your skills, creativity, and dedication.

As an English Customer Service Representative, you'll handle incoming calls and emails, resolving queries and complaints with a friendly and proactive approach. You'll also be responsible for maintaining accurate records and reports, ensuring our clients' data is handled with the utmost confidentiality. This role offers a competitive salary and a comprehensive benefits package, including health insurance and professional development opportunities.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls and emails from clients, providing prompt and accurate responses.
• Resolve customer queries and complaints with a friendly and proactive approach.
• Maintain accurate records and reports using our proprietary CRM system.
• Ensure client data is handled with the utmost confidentiality and in accordance with our data protection policies.
• Collaborate with team members to improve customer service standards and processes.
• Stay updated with industry trends and best practices in customer service.
• Participate in training and development programs to enhance your skills and knowledge.
• Work in a fast-paced, night shift environment, demonstrating resilience and adaptability.

🎓 Kualifikasi & Syarat

• Proven experience as a Customer Service Representative or similar role, preferably in a night shift environment.
• Excellent English communication skills, both written and spoken.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM systems, such as Salesforce or Zendesk.
• Ability to work independently and as part of a team.
• Knowledge of data protection and confidentiality policies.
• Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work flexible hours, including nights, weekends, and holidays.

🛠️ Keahlian

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